Job Audio Visual Support Technician

Job Title: Audio Visual Support Technician
Location: Harpers Ferry, WV
Job Type: Full-Time
Reports To: Head of Government Services

KEY JOB RESPONSIBILITIES

• Enter classroom schedules into the digital system.
• Maintain digital signage content.
• Perform periodic and monthly checks on all AV equipment, campus digital signage systems, and digital classroom display systems that support ATC training and conference rooms.
• Provide AV Helpdesk service from 8:00AM to 5:00PM Monday through Friday with guaranteed 1-hour return call response time during business hours.
• Process Trouble Tickets via email and using customer provided system.
• Work to primarily resolve all issues to the furthest extent possible.
• Provide repair and warranty fulfillment of AV/VTC equipment.
• Coordination of break-fix repair within the terms of manufacturer’s warranty.
• Provide user training via phone or VTC.
• Monitor projector usage hours and replace all lamps and filters.
• Maintain operational integrity of digital display and classroom digital signage.
• Provide monthly activity/status reports.
• Perform annual inventory updates.
• Create and maintain AV spreadsheets, charts, tech trackers, and SOPs as needed.
• Provide scheduling services for digital classroom equipment and display system.
• Assist with event planning.
• Maintain supplies and order necessary items when needed.
• Assist Contracting Officer Representative and Contract Management and Procurement.
• Format and upload the dining facility menu to the Campus Digital Display System as needed.
• Familiarity and expertise on Crestron, biamp, Logitech systems, including troubleshooting and installation services.
• Event support and planning.
• Must be able to obtain government clearance and have a clean background.

• Minimum Three (3) years of relevant experience.
• Understanding of AV technologies to include control systems, switching, DSP, and LCD displays/projectors.
• Strong verbal and written communication skills.
• Strong interpersonal skills
• Ability to work in a team environment.
• Excellent problem-solving and critical-thinking skills.
• Advanced computer skills and software knowledge to include MS Office (Excel, Word, PowerPoint, Outlook) and other company software.
• Able to lift up to 75 pounds, climb a ladder and work from heights, work in the elements.